About ServeU

ServeU provides professional, remote guest support services for property managers and short-term rental operators...

Responsibilities

• Handle guest communication across short-term rental platforms (Airbnb, VRBO, etc.)
• Respond to guest inquiries in a timely and professional manner
• Assist with check-ins, check-outs, and general guest support
• Escalate issues according to SOPs when needed
• Follow established workflows and communication guidelines
• Maintain clear and accurate records of interactions

Requirements

• Previous experience in short-term rental support, property management, or customer service
• Excellent written communication skills in English
• Strong attention to detail and ability to follow procedures
• Comfortable working remotely and managing time independently
• Reliable internet connection and availability for assigned shifts

What We Offer

• Fully remote work environment
• Long-term collaboration opportunities
• Clear workflows and ongoing support
• Flexible scheduling based on coverage needs
• Professional and respectful team culture