About ServeU
ServeU provides professional, remote guest support services for property managers and short-term rental operators...
Responsibilities
- Handle guest communication across short-term rental platforms (Airbnb, VRBO, etc.)
- Respond to guest inquiries in a timely and professional manner
- Assist with check-ins, check-outs, and general guest support
- Escalate issues according to SOPs when needed
- Follow established workflows and communication guidelines
- Maintain clear and accurate records of interactions
Requirements
- Previous experience in short-term rental support, property management, or customer service
- Excellent written communication skills in English
- Strong attention to detail and ability to follow procedures
- Comfortable working remotely and managing time independently
- Reliable internet connection and availability for assigned shifts
What We Offer
- Fully remote work environment
- Long-term collaboration opportunities
- Clear workflows and ongoing support
- Flexible scheduling based on coverage needs
- Professional and respectful team culture
Join Our Team
Work remotely. Grow globally.
Customer Support Agent
Remote · Full-time
Operations Coordinator
Remote · Part-time